Refunds/Exchanges Information
Please be advised that at this time we do not offer any refunds. Once your order has been placed we are unable to make any changes.
If you receive your item and it is damaged, you have 24 hours to send an email with picture proof to [email protected].
Shipping Information
For orders placed WITHIN CANADA AND THE UNITED STATES, the cost of shipping is $5.00 CAD.
For INTERNATIONAL orders, the cost of shipping is 10.00 CAD.
Orders will be processed within 3 business days. Please allow 2-4 weeks to receive your product as the items items are customized and also COVID-19 delays that may affect shipping times
Please be advised we are not responsible for any duties or taxes. Please refer to shipping regulations for your region for more information.
PRODUCT INFORMATION
If you are adding a photo/Spotify code to any product, once we receive your order we will respond by email within 48 hours so that we are able to receive it.
Once you receive your product, there will be a film that must be REMOVED so that you are able to see the images and words. If you have purchased a key-chain, please attach it as soon as you receive it.
If you have any questions, please do not hesitate to email us at [email protected] and we will answer you within 48 hours.